Privacy Policy

ShipHide Hide Shipping Rules is a Shopify app by DJ Solutions Tech ("we", "us", "our"). This Privacy Policy explains how we collect, use, and protect information when you contact us or use ShipHide Hide Shipping Rules and any future apps from DJ Solutions Tech.

If a specific app listing, data processing agreement, or written agreement says something different for a particular merchant, that term controls.

1. Our Role

When a merchant installs ShipHide Hide Shipping Rules, the merchant controls their store's customer data. We process that data on the merchant's behalf and only to provide the app's features.

Shoppers who want to access, correct, or delete their personal information should contact the merchant they bought from. Shopify forwards those requests to us, and we act on them as described below.

2. Information We Collect

We collect only what we need to operate, support, and improve the app:

• Merchant account details: Store name, Shopify store domain, the name and email of the staff member using the app, billing status, and installation status.
• App configuration data: The shipping rules, groups, tiers, conditions, and settings you create, plus any support context you share.
• Operational data: Logs, diagnostics, error reports, browser and device details, and usage events needed to keep the service reliable.
• Messages: Messages you send us by email.

3. Checkout and Customer Data

ShipHide Hide Shipping Rules lets merchants hide, show, rename, sort, and reorder shipping rates at checkout. To apply a merchant's rules, the app reads the following data from the checkout:

• Cart details: Products, variants, SKUs, collections, quantities, weight, cart total, subtotal, and discounts.
• Delivery details: The shipping method names and rates offered at checkout.
• Address details: Country, province or state, city, and postal code. Street address lines are used only to detect PO Box addresses.
• Customer details: Whether the buyer is logged in, customer tags, and total amount spent.

This data is evaluated inside Shopify's checkout infrastructure each time checkout loads. It is not sent to our servers and we do not store it.

The only customer data we store is what a merchant types into their own rules, such as a postal code, country, SKU, or customer tag used as a condition.

We do not sell customer personal information.

4. How We Use Information

• To provide, maintain, secure, and improve ShipHide Hide Shipping Rules.
• To respond to support requests, product questions, and feedback.
• To manage billing and subscription status through Shopify.
• To monitor app health, prevent abuse, and debug errors.
• To send service updates and important notices about the app you use.

Our app does not use personal data to make automated decisions that have legal or similarly significant effects on shoppers.

5. Sharing Information

We share information only when needed to run the service, comply with the law, or protect DJ Solutions Tech, merchants, and shoppers. We do not rent or sell personal information to advertisers.

Our service providers include:

• Shopify: Which hosts merchant stores and runs checkout.
• Hosting provider: Which hosts our app and databases.

These providers may process information in countries other than where you or your customers are located.

6. Data Retention

We keep information only as long as needed to provide the service:

• When a merchant uninstalls the app, Shopify sends us a store data deletion request about 48 hours later. We then delete that store's configuration, rules, and session data.
• When Shopify sends a customer data deletion request, we remove that customer's personal information from the merchant's stored rules.
• When Shopify sends a customer data request, we provide the personal data we hold for that customer to the merchant.
• Support messages and operational logs are kept only as long as needed to resolve issues, maintain security, and meet legal obligations.

7. Security

We use technical and organizational safeguards, including encryption in transit and at rest and restricted staff access.

No online service is perfectly secure, so merchants should also protect their Shopify accounts, staff permissions, and credentials.

8. Your Rights and Choices

Merchants can uninstall the app at any time through Shopify. Depending on where you live (for example, the EU, UK, or California), you may have the right to access, correct, delete, or export your personal information, or to object to certain processing.

Contact us to make a request. We may need to keep some data for legal, security, billing, or operational reasons.

9. International Transfers

Information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards, such as standard contractual clauses.

10. Children

ShipHide Hide Shipping Rules is built for merchants and is not directed at children under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this policy as our app, legal requirements, or operations change. The updated policy will be posted on this page with a new "last updated" date. We will notify merchants of material changes.

12. Contact

Questions about privacy can be sent to:

Email: djsolutionstech@gmail.com

DJ Solutions Tech